Support

Questions, problems or feedback? Email us and we'll get back to you, usually within a couple of working days.

Tip: include your iPhone model and iOS version if something isn't working.

Frequently asked questions

How do I restore my purchase?

Open Locked and tap Restore Purchases on the subscription screen, or open Settings in the app and tap Restore purchases. Make sure you're signed in with the same Apple ID you used to subscribe.

How do I cancel my subscription?

Subscriptions are managed by Apple. On your iPhone, open Settings → your name → Subscriptions → Locked and tap Cancel Subscription. Cancel at least 24 hours before the end of the current period (or the free trial) to avoid the next charge. Deleting the app does not cancel the subscription.

The widget isn't showing

Open Locked once after installing so the widget has today's quote.
Lock screen: touch and hold the lock screen, tap Customize, choose the lock screen, tap the widget area and add Locked.
Home screen: touch and hold an empty area, tap Edit → Add Widget, and search for Locked.
Still blank? Remove the widget, restart your iPhone and add it again.

Notifications aren't arriving

Check that reminders are on in Locked's Settings.
In iOS Settings → Notifications → Locked, make sure Allow Notifications is on.
Focus modes and Scheduled Summary can hide or delay notifications. Allow Locked in your Focus settings if needed.
Open Locked now and then: reminders are scheduled on your iPhone and are refreshed when you open the app.

How do I delete my data?

Everything you enter in Locked is stored on your iPhone. Delete the app (and remove its widgets) to remove it all. We don't keep a copy on our servers. For any other data request, email nordlabs.support@gmail.com. See the Privacy Policy for details.